From Genesys Documentation
m (Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX") |
|||
| (12 intermediate revisions by 3 users not shown) | |||
| Line 1: | Line 1: | ||
{{MintyDocsProduct | {{MintyDocsProduct | ||
|displayname=IVR Administration | |displayname=IVR Administration | ||
| − | |contentarea= | + | |previewers=IVRPreview |
| + | |contentarea=Genesys Multicloud CX | ||
|landingpage=No | |landingpage=No | ||
|definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent. | |definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent. | ||
| Line 8: | Line 9: | ||
|Type=Get Started | |Type=Get Started | ||
|Title=How it works | |Title=How it works | ||
| − | |Description={{ | + | |Description={{Link-Standalone|topic=PEC-IVR/HIW}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 18: | Line 19: | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Genesys IVR Offerings | |Title=Genesys IVR Offerings | ||
| − | |Links= | + | |Links={{Link-AnywhereElse|product=PEC-IVR|version=Current|manual=Administrator|topic=EntIVR}} |
| − | + | {{Link-AnywhereElse|product=PEC-IVR|version=Current|manual=Administrator|topic=GVP}} | |
|Columns=No | |Columns=No | ||
}} | }} | ||
| − | |||
}} | }} | ||
Latest revision as of 20:50, January 17, 2022
This is a draft page; the published version of this page can be found at PEC-IVR.
How it works
Release Notes
Genesys IVR Offerings