Difference between revisions of "ATC/GPEandWidgets"

Revision as of 11:04, August 10, 2021

As you configure the widget, remember:

Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement.
After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.

Important

On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.

For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links:

@@ Line 7: / Line 7: @@
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
-|sectionHeading=About web messaging
-|anchor=WebMessaging
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To use web messaging, you configure tracking through the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK] instead of deploying a tracking snippet.
+|structuredtext=<br />{{NoteFormat|This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|}}<br />
 |Status=No
 }}{{Section