Difference between revisions of "Draft:PEC-Email"

Revision as of 09:48, March 15, 2021

This is a draft page; the published version of this page can be found at PEC-Email.

Click on any of the following to see the documentation for that version:

How email works

Release Notes

Administrator

Supervisor

Agent

Developer

Additional Resources

@@ Line 5: / Line 5: @@
 |definition=Genesys Engage email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.  There are two email solutions:
-* Email classic
+*Email classic
-* Engage cloud Email
+*Engage cloud Email
 |ComingSoon=Yes
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
@@ Line 23: / Line 23: @@
 |Type=Install and Config
 |Title=Administrator
-|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options|display text=Email channel options}}
+|Links==== Email classic ===
+*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options|display text=Email channel options}}
 *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_addresses_and_mailboxes|display text=Manage email addresses}}
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=Administrator|display text=Manage reporting environments}}
+=== Engage cloud Email ===
+* Configure mailboxes
+*
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud