Difference between revisions of "ATC/GPEandWidgets"

Revision as of 15:05, November 19, 2020

As you configure the widget, remember:

Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement.
After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.

Important

On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.

For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links:

@@ Line 5: / Line 5: @@
 |Context=Learn why and how to configure a widget for use with {{MINTYDOCSPRODUCT}}.
 |ComingSoon=No
-|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
+|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=1. Administrators: Create a Genesys Cloud Version 2 widget
 |anchor=CreateWidget20
 |alignment=Vertical
-|structuredtext=[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Follow the instructions to configure a Genesys Cloud Version 2 widget].
+|structuredtext=[https://help.mypurecloud.com/articles/?p=195772 Follow the instructions to configure a Genesys Cloud Version 2 widget].
 As you configure the widget, remember: