Difference between revisions of "ATC/Current/WDEPlugin/PrerequisitesArticle"

Revision as of 12:05, July 15, 2020

This article describes the prerequisites for the Genesys Predictive Engagement Plugin for Workspace Desktop Edition.

The prerequisites for the Genesys Predictive Engagement Plugin for Workspace Desktop Edition are:

Workspace Desktop Edition
- 8.5.133.02 or higher
Installed Frameworks
- Microsoft Visual C++ 2013 Redistributable or newer
- .NET Framework 4.5.2 or newer
Supported Platforms
- Windows 7 (x86/x64)
- Windows 8 (x86/x64)
- Windows 10 (x86/x64)
- Windows Server 2012 (x64)
- Windows Server 2016 (x64)
An active Altocloud organization
Genesys Cloud Single Sign-On (SSO) configured for Workspace Desktop Edition (for more details see the Genesys Cloud provisioning steps at Provisioning Genesys Engage Hybrid Integrations).
Agent desktop with public Internet access
- To configure a proxy for Internet access, see Set Genesys Predictive Engagement configuration options for Workspace Desktop Edition.

@@ Line 18: / Line 18: @@
 ** Windows Server 2016 (x64)
 * An active Altocloud organization
-* PureCloud Single Sign-On (SSO) configured for Workspace Desktop Edition (for more details see the PureCloud provisioning steps at [https://all.docs.genesys.com/PEC-Hybrid/Current/Admin/About Provisioning Genesys Engage Hybrid Integrations]).
+* Genesys Cloud Single Sign-On (SSO) configured for Workspace Desktop Edition (for more details see the Genesys Cloud provisioning steps at [https://all.docs.genesys.com/PEC-Hybrid/Current/Admin/About Provisioning Genesys Engage Hybrid Integrations]).
 * Agent desktop with public Internet access
 ** To configure a proxy for Internet access, see [https://all.docs.genesys.com/ATC/Draft/WDEPlugin/Configure_GenAdmin#config_options_ga Set {{MINTYDOCSPRODUCT}} configuration options for Workspace Desktop Edition].