Difference between revisions of "ATC/GPEandWidgets"

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|Platform=PureEngage, PureConnect, PureCloud
 
|Platform=PureEngage, PureConnect, PureCloud
 
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|sectionHeading=Widgets for {{MINTYDOCSPRODUCT}}
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|sectionHeading=1. Administrators: Create a PureCloud Version 2 widget
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|structuredtext={{MINTYDOCSPRODUCT}} requires a PureCloud Widgets Version 2 widget in order to display chats to customers:
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|structuredtext=[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Follow the instructions to configure a PureCloud Version 2 widget].
  
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#{{Link-Standalone|topic=ATC/GPEandWidgets|anchor=CreateWidget20|display text=Create a PureCloud Widgets Version 2 widget.}}
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As you configure the widget, remember:
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#{{Link-Standalone|topic=ATC/GPEandWidgets|anchor=DeployonPlatform|display text=Configure and deploy the widget on your platform.}}
 
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|sectionHeading=Create a PureCloud Widgets Version 2 widget
 
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|anchor=CreateWidget20
 
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|structuredtext=[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ Follow these instructions to configure a PureCloud Widget Version 2 widget]. As you configure the widget, remember:
 
  
 
*Give the widget a meaningful name that indicates its use with {{MINTYDOCSPRODUCT}}.
 
*Give the widget a meaningful name that indicates its use with {{MINTYDOCSPRODUCT}}.
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|Status=No
 
|Status=No
 
}}{{Section
 
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|sectionHeading=Configure and deploy the widget on your platform
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|anchor=DeployonPlatform
 
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*PureCloud:
 
*PureCloud:
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**[https://developer.mypurecloud.com/api/webchat/widget-version2.html Developer Center documentation]
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**[https://developer.mypurecloud.com/api/webchat/widget-version2.html Follow these instructions to deploy the Version 2 widget on your website.]
 
*PureEngage:
 
*PureEngage:
 
**[https://all.docs.genesys.com/WID/Current/Developer/GWCDeployment PureEngage Cloud instructions]
 
**[https://all.docs.genesys.com/WID/Current/Developer/GWCDeployment PureEngage Cloud instructions]

Revision as of 20:29, July 14, 2020

Learn why and how to configure a widget for use with Genesys Predictive Engagement.

1. Administrators: Create a PureCloud Version 2 widget

Follow the instructions to configure a PureCloud Version 2 widget.

As you configure the widget, remember:

  • Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
  • The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement.
  • After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.

2. Developers: Configure and deploy the widget on your platform

Important
On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.
For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links:
Retrieved from "https://all.docs.genesys.com/ATC/GPEandWidgets (2024-10-06 23:18:16)"
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