Difference between revisions of "ATC/GPEandWidgets"
From Genesys Documentation
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|ComingSoon=No | |ComingSoon=No | ||
|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
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|Section={{Section | |Section={{Section | ||
|sectionHeading=Widgets for {{MINTYDOCSPRODUCT}} | |sectionHeading=Widgets for {{MINTYDOCSPRODUCT}} | ||
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|alignment=Vertical | |alignment=Vertical | ||
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|structuredtext={{MINTYDOCSPRODUCT}} requires a PureCloud Widgets Version 2 widget in order to display chats to customers: | |structuredtext={{MINTYDOCSPRODUCT}} requires a PureCloud Widgets Version 2 widget in order to display chats to customers: | ||
#{{Link-Standalone|topic=ATC/GPEandWidgets|anchor=CreateWidget20|display text=Create a PureCloud Widgets Version 2 widget.}} | #{{Link-Standalone|topic=ATC/GPEandWidgets|anchor=CreateWidget20|display text=Create a PureCloud Widgets Version 2 widget.}} | ||
#{{Link-Standalone|topic=ATC/GPEandWidgets|anchor=DeployonPlatform|display text=Configure and deploy the widget on your platform.}} | #{{Link-Standalone|topic=ATC/GPEandWidgets|anchor=DeployonPlatform|display text=Configure and deploy the widget on your platform.}} | ||
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|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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|anchor=CreateWidget20 | |anchor=CreateWidget20 | ||
|alignment=Vertical | |alignment=Vertical | ||
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|structuredtext=[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ Follow these instructions to configure a PureCloud Widget Version 2 widget]. As you configure the widget, remember: | |structuredtext=[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ Follow these instructions to configure a PureCloud Widget Version 2 widget]. As you configure the widget, remember: | ||
*Give the widget a meaningful name that indicates its use with {{MINTYDOCSPRODUCT}}. | *Give the widget a meaningful name that indicates its use with {{MINTYDOCSPRODUCT}}. | ||
| − | *The list of allowed domains for the widget should match the {{Link- | + | *The list of allowed domains for the widget should match the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=list of allowed domains for {{MINTYDOCSPRODUCT}}}} |
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}}{{Section | }}{{Section | ||
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|anchor=DeployonPlatform | |anchor=DeployonPlatform | ||
|alignment=Vertical | |alignment=Vertical | ||
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|structuredtext={{NoteFormat|On a tracked website, you must deploy the widgets transport object above the location where you deploy the {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet|display text = {{MINTYDOCSPRODUCT}} tracking snippet}}.|}}For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links: | |structuredtext={{NoteFormat|On a tracked website, you must deploy the widgets transport object above the location where you deploy the {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet|display text = {{MINTYDOCSPRODUCT}} tracking snippet}}.|}}For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links: | ||
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**[https://help.genesys.com/pureconnect/mergedprojects/wh_basl_connect/desktop/widget_configuration.htm Configure widgets] | **[https://help.genesys.com/pureconnect/mergedprojects/wh_basl_connect/desktop/widget_configuration.htm Configure widgets] | ||
**[https://help.genesys.com/pureconnect/mergedprojects/wh_basl_connect/desktop/deploy_a_widget.htm Deploy widgets] | **[https://help.genesys.com/pureconnect/mergedprojects/wh_basl_connect/desktop/deploy_a_widget.htm Deploy widgets] | ||
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|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 14:07, July 7, 2020
Contents
Learn why and how to configure a widget for use with Genesys Predictive Engagement.
Widgets for Genesys Predictive Engagement
Genesys Predictive Engagement requires a PureCloud Widgets Version 2 widget in order to display chats to customers:
Create a PureCloud Widgets Version 2 widget
Follow these instructions to configure a PureCloud Widget Version 2 widget. As you configure the widget, remember:
- Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
- The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement
Configure and deploy the widget on your platform
Important
On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.- PureCloud:
- PureEngage:
- PureConnect:
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