Difference between revisions of "GenesysEngageMulticloud"

Revision as of 16:21, June 8, 2020

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How Things Work in PureEngage Cloud

Find all How It Works and Getting Started articles for the various PureEngage Cloud applications and features.

Release Notes

See all PureEngage Release Notes.

PureEngage Cloud

Find content for Genesys PureEngage Cloud agents, supervisors, and administrators.

PureEngage On-Premises

Find all information for all users, administrators, and installers of PureEngage On-Premises.

PureEngage Cloud Developers

Learn about the Developer role in PureEngage. If you're interested in all Genesys services and APIs, check out Developer Resources.

Provisioning PureEngage Hybrid Integrations

Learn the essential provisioning steps to enable a hybrid integration between PureEngage On-Prem deployments and Genesys PureCloud services.

Suite-wide content

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 |ContentArea=Genesys Engage Multicloud
-|Description=Genesys's PureEngage architecture leverages the world-class SIP-based GVP/Media Services products at Genesys's core while providing the full Genesys suite of services in the cloud. This offer is customizable to meet the needs of enterprise customers, whether they need a large number of seats, heavy-duty premise system integration, or bespoke routing and reporting. Built on Genesys’s market-leading universal queuing and routing features, the full Genesys suite will add the ability to support blended agents of any type, including blending inbound with outbound, voice with e-Services, or any other combination.
+|Description=Deliver competitively superior customer experiences and digital transformation at any scale.
+*
+<br />
 |Video=
 |contentarea=PureEngage