From Genesys Documentation
| Line 1: | Line 1: | ||
{{MintyDocsProduct | {{MintyDocsProduct | ||
| + | |WithTabber= | ||
| + | |UserFunctions= | ||
|displayname=Callback | |displayname=Callback | ||
| + | |admins= | ||
| + | |editors= | ||
| + | |previewers= | ||
|contentarea=PureEngage | |contentarea=PureEngage | ||
|landingpage=No | |landingpage=No | ||
|definition=Genesys Callback, which takes its name from the most typical form of deferred voice connection, supports a range of callback scenarios, including the classic callback offered by an IVR as well as call-ins that your customers initiate from your mobile app. | |definition=Genesys Callback, which takes its name from the most typical form of deferred voice connection, supports a range of callback scenarios, including the classic callback offered by an IVR as well as call-ins that your customers initiate from your mobile app. | ||
| + | |Platforms= | ||
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| Line 10: | Line 16: | ||
|Title=How callback works | |Title=How callback works | ||
|Description=Find information about the ways in which you can provide callback functionality in your contact center. | |Description=Find information about the ways in which you can provide callback functionality in your contact center. | ||
| − | |Links=*{{Link- | + | |Links=*{{Link-Standalone|topic=PEC-CAB/HIW}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Release Notes | |Type=Release Notes | ||
| + | |Title= | ||
|Description=Find information about what changes in each release. | |Description=Find information about what changes in each release. | ||
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GES Callback Release Note] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GES Callback Release Note] | ||
| Line 21: | Line 28: | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Get Started | |Type=Get Started | ||
| + | |Title= | ||
|Description=Start here if you are new to the Callback UI. | |Description=Start here if you are new to the Callback UI. | ||
|Links=*{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES}} | |Links=*{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES}} | ||
| Line 34: | Line 42: | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Developer Resources | |Type=Developer Resources | ||
| + | |Title= | ||
|Description=Find information and tutorials about the Genesys Engagement Services (GES) API for Callback. | |Description=Find information and tutorials about the Genesys Engagement Services (GES) API for Callback. | ||
|Links=*{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=CallbackRESTAPIsandTutorials|display text=PureEngage REST APIs and Tutorials for Callback}} | |Links=*{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=CallbackRESTAPIsandTutorials|display text=PureEngage REST APIs and Tutorials for Callback}} | ||
Revision as of 17:49, April 27, 2020
This is a draft page; the published version of this page can be found at PEC-CAB.
How callback works
Find information about the ways in which you can provide callback functionality in your contact center.
Release Notes
Find information about what changes in each release.
Get Started
Start here if you are new to the Callback UI.
Administrator
Find information about how to provision Callback and what you'll need to configure to support various callback scenarios.
Developer Resources
Find information and tutorials about the Genesys Engagement Services (GES) API for Callback.
Private Edition
Find detailed information about how to deploy this service in your environment.