Difference between revisions of "EE27/Canonical"
From Genesys Documentation
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| − | {{SMART | + | {{SMART UseCase |
| − | | | + | |SMART_Benefits={{SMART Benefits |
| − | | | + | |UCBenefitID=Reduced Administration Costs |
| − | | | + | |UCBenefit=Real-time synchronization between WFM and payroll, CRM or HR systems eliminates data administration effort and reduces costs. |
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}} | }} | ||
| − | + | |UCOverview=Organizations often already have third-party systems that contain many of the same data elements that Genesys Workforce Management needs to perform its functions. These systems might include wage and time-off information found within a Human Resources (HR) or Payroll Management System. The Genesys WFM Solution includes an API that provides bi-directional integration between the Genesys WFM Solution and the existing systems, allowing for automated synchronization between the two and eliminating the need for redundant data management. | |
| − | + | |UCSummary=The Genesys WFM API provides server-side integration between the Genesys Workforce Management solution and third-party systems. | |
| − | | | + | |PainPoints=*Interdependent data needed by more than one system does not match. |
| − | + | *Excessive manual synchronization of data between Genesys WFM and more than one system | |
| − | + | |DesiredState=*<span class="NormalTextRun SCXP13021955" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Calibri,Calibri_MSFontService,Sans-Serif; font-size: 15.8px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: 0px; line-height: 0px; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; -ms-touch-select: none; -ms-user-select: text; orphans: 2; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; touch-action: pan-x pan-y; vertical-align: 0.09px; -webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Develop integration between WFM and one or more third party systems with the Genesys WFM API</span> | |
| − | + | |MaturityLevel=Differentiated | |
| − | + | |SellableItems=Genesys Workforce Management | |
| − | + | |CloudAssumptionsAdditional_Sales=Capabilities Assumption: | |
| − | | | + | * Use of the Genesys API within the Genesys PureEngage Cloud environment requires a request to be made through Genesys PureEngage Cloud Operations for the specific application to be developed. |
| + | |PremiseAssumptionsAdditional_Sales=Capabilities Assumption: | ||
| + | * The Third Party Systems in question must allow and support the desired integration. | ||
| + | |BusinessImageFlow={{SMART BusinessImageFlow | ||
| + | |BusinessImage=https://www.lucidchart.com/documents/edit/d91f2af3-6141-4b03-919a-ef751f8baea0/0- | ||
| + | |BusinessFlowDescription=# Identify the data elements that need to be synchronized. | ||
| + | # Confirm the third party system provides access to the needed data element. | ||
| + | # Define the most appropriate methodology for synchronizing the data elements: | ||
| + | #* Frequency | ||
| + | #* Data exchange medium | ||
| + | # Create and implement integration. | ||
}} | }} | ||
| − | + | |BusinessLogic=N/A | |
| − | | | + | |DistributionLogic=N/A |
| − | + | |CustomerInterfaceRequirements=N/A | |
| − | + | |AgentDeskRequirements=N/A | |
| − | | | + | |RealTimeReporting=N/A |
| − | + | |HistoricalReporting=N/A | |
| − | + | |GeneralAssumptions=Required Development Resources (one or more of the following): | |
| − | | | + | * Genesys Professional Services developer |
| − | + | * Customer-provided developers | |
| − | + | * Third-Party System Integrator developer | |
| − | | | + | |RequiresOr=EE01, EE02, EE26 |
| − | + | |CloudAssumptionsAdditional=Required POR Approval | |
| − | + | |DocVersion=v 1.0.3 | |
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Revision as of 13:20, March 24, 2020
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Contents
Use Case Overview
Story and Business Context
Info needed.
Use Case Benefits*
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line:
| Use Case Benefits | Explanation |
|---|---|
*You can sort all use cases according to their stated benefits here: Sort by benefits
Summary
Info needed.
Use Case Definition
Info needed.
Business and Distribution Logic
Business Logic
Info needed.
Customer-facing Considerations
Interdependencies
All required, alternate, and optional use cases are listed here, as well as any exceptions.
| All of the following required: | At least one of the following required: | Optional | Exceptions |
|---|---|---|---|
| None | None | None | None |
Document Version
Needs info. [[Category:]]
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