Difference between revisions of "Draft:PEC-Super"

Revision as of 00:27, March 14, 2020

This is a draft page; the published version of this page can be found at PEC-Super.

Click on any of the following to see the documentation for that version:

Communicate with customers and team members

Supervise agents

Configure and view reports

Manage your workforce

@@ Line 17: / Line 17: @@
 *[[Draft:PEC-SF|Work in Gplus Adapter for Salesforce]]
 *[[Draft:PEC-GS|Use Genesys Softphone]]
-*[[Draft:PEC-VM|Check your voicemail]]
+*{{Link-Standalone|topic=PEC-VM/Users|display text=Check your voicemail}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Supervise agents
-|Description=[[Supervise|Supervise agents in Agent Desktop]]
+|Links={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|display text=Supervising agents in Agent Desktop}}
-|Columns=No
-}}{{MintyDocsProductLandingSections
-|Type=XYZ Documentation
-|Title=Manage agents and their capabilities
-|Description=[[PA|Manage agents in Platform Administration]]
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
 |Title=Configure and view reports
-|Links=*[[HIW|How reporting works]]
+|Links=*{{Link-Standalone|topic=PEC-REP/HIW}}
 *[[Draft:Reporting|Historical reporting with CX Insights]]
 *[[Draft:Reporting|Historical reporting with Interactive Insights]]
@@ Line 41: / Line 36: @@
 |Type=XYZ Documentation
 |Title=Manage your workforce
-|Description=[[link|Manage agents, schedules and forecasts]]
+|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor}}
 |Columns=No
 }}
-|workspace_id=PEC-Super
 }}