From Genesys Documentation
m (1 revision imported) |
|||
| Line 1: | Line 1: | ||
{{MintyDocsProduct | {{MintyDocsProduct | ||
|displayname=Gplus Adapter for Salesforce Lightning | |displayname=Gplus Adapter for Salesforce Lightning | ||
| − | |contentarea=PureEngage | + | |contentarea=PureEngage |
|landingpage=No | |landingpage=No | ||
|definition=Gplus Adapter for Salesforce Lightning enables the integration of Workspace Agent Desktop within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Lightning Click-to-dial, Screen Pops, and Activity History. | |definition=Gplus Adapter for Salesforce Lightning enables the integration of Workspace Agent Desktop within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Lightning Click-to-dial, Screen Pops, and Activity History. | ||
Revision as of 16:38, February 7, 2020
This is a draft page; the published version of this page can be found at PEC-GPA.
How it works
Agent's Guide