Difference between revisions of "PureEngage"
From Genesys Documentation
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{{ContentAreaLandingPage | {{ContentAreaLandingPage | ||
| − | |ContentArea=PureEngage | + | |ContentArea=PureEngage Cloud |
|Description=Genesys's PureEngage architecture leverages the world-class SIP-based GVP/Media Services products at Genesys's core while providing the full Genesys suite of services in the cloud. This offer is customizable to meet the needs of enterprise customers, whether they need a large number of seats, heavy-duty premise system integration, or bespoke routing and reporting. Built on Genesys’s market-leading universal queuing and routing features, the full Genesys suite will add the ability to support blended agents of any type, including blending inbound with outbound, voice with e-Services, or any other combination. | |Description=Genesys's PureEngage architecture leverages the world-class SIP-based GVP/Media Services products at Genesys's core while providing the full Genesys suite of services in the cloud. This offer is customizable to meet the needs of enterprise customers, whether they need a large number of seats, heavy-duty premise system integration, or bespoke routing and reporting. Built on Genesys’s market-leading universal queuing and routing features, the full Genesys suite will add the ability to support blended agents of any type, including blending inbound with outbound, voice with e-Services, or any other combination. | ||
|contentarea=PureEngage | |contentarea=PureEngage | ||
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|Type=Administrator | |Type=Administrator | ||
|Description=Learn the essential provisioning steps to enable a hybrid integration between PureEngage On-Prem deployments and Genesys PureCloud services. | |Description=Learn the essential provisioning steps to enable a hybrid integration between PureEngage On-Prem deployments and Genesys PureCloud services. | ||
| − | |Links=* [[PEC-Hybrid/Current/Admin/About|Provisioning PureEngage Hybrid Integrations]] | + | |Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning PureEngage Hybrid Integrations]] |
| − | }}{{ContentAreaLandingPageSection | + | }} |
| + | {{ContentAreaLandingPageSection | ||
|Heading=Suite-wide content | |Heading=Suite-wide content | ||
|Type=Other | |Type=Other | ||
| − | |Links=* [[UseCases|Genesys Use Cases]] | + | |Links=*[[UseCases|Genesys Use Cases]] |
*[https://docs.genesys.com/Glossary Genesys Glossary] | *[https://docs.genesys.com/Glossary Genesys Glossary] | ||
*[https://docs.genesys.com/Documentation/RN Release Notes] | *[https://docs.genesys.com/Documentation/RN Release Notes] | ||
Revision as of 13:03, December 13, 2019
Release Notes
See all PureEngage Release Notes.
PureEngage Cloud
Find content for Genesys PureEngage Cloud agents, supervisors, and administrators.
PureEngage On-Premises
Find all information for all users, administrators, and installers of PureEngage On-Premises.
PureEngage Cloud Developers
Learn about the Developer role in PureEngage. If you're interested in all Genesys services and APIs, check out Developer Resources.
Provisioning PureEngage Hybrid Integrations
Learn the essential provisioning steps to enable a hybrid integration between PureEngage On-Prem deployments and Genesys PureCloud services.
