From Genesys Documentation
(Added small description) |
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|contentarea=PureEngage | |contentarea=PureEngage | ||
|landingpage=No | |landingpage=No | ||
| − | |definition= | + | |definition=GenesysAgent Assist is an interface that provides continuous, real-time transcription of a customer call, along with suggested responses which update dynamically based on the ongoing conversation. Genesys Agent Assist recommendations include FAQs and Knowledge Articles which make agents more productive, efficient, knowledgeable and thereby improve the customer experience. |
| + | |Platforms=PureEngage | ||
|ComingSoon=No | |ComingSoon=No | ||
|workspace_id=GAA | |workspace_id=GAA | ||
}} | }} | ||
Revision as of 16:12, August 14, 2019
This is a draft page; the published version of this page can be found at GAA.
Install and Config