From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
|displayname=Gplus Adapter for Salesforce | |displayname=Gplus Adapter for Salesforce | ||
| + | |editors=Irina.novitskaya@genesys.com | ||
|previewers=GPAPreview | |previewers=GPAPreview | ||
| − | |contentarea=Multicloud | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
| − | |definition=Gplus Adapter for Salesforce enables the integration of Workspace | + | |definition=Gplus Adapter for Salesforce enables the integration of Agent Workspace within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History. |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Get Started | |Type=Get Started | ||
|Title=How it works | |Title=How it works | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAL Gplus Adapter (V.9) for Salesforce] | + | |Links=*{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Agent_Desktop|display text=Gplus Adapter (V.9) for Salesforce beginning with 9.0.000.60}} |
| + | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAL Gplus Adapter (V.9) for Salesforce up to 9.0.000.59] | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administration | |Title=Administration | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent's Guide | |Title=Agent's Guide | ||
Latest revision as of 15:30, September 7, 2022
This is a draft page; the published version of this page can be found at PEC-GPA.
How it works
Agent's Guide