From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=Gplus Adapter for Salesforce | |displayname=Gplus Adapter for Salesforce | ||
| − | |contentarea=Genesys | + | |editors=Irina.novitskaya@genesys.com |
| + | |previewers=GPAPreview | ||
| + | |contentarea=Genesys Multicloud CX | ||
|landingpage=No | |landingpage=No | ||
| − | |definition=Gplus Adapter for Salesforce enables the integration of Workspace | + | |definition=Gplus Adapter for Salesforce enables the integration of Agent Workspace within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History. |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Get Started | |Type=Get Started | ||
|Title=How it works | |Title=How it works | ||
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|Links={{Link-Standalone|topic=PEC-GPA/HIW}} | |Links={{Link-Standalone|topic=PEC-GPA/HIW}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Release Notes | |Type=Release Notes | ||
| − | | | + | |Links=*{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Agent_Desktop|display text=Gplus Adapter (V.9) for Salesforce beginning with 9.0.000.60}} |
| − | | | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAL Gplus Adapter (V.9) for Salesforce up to 9.0.000.59] |
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administration | |Title=Administration | ||
| − | + | |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Salesforce_options|display text=Gplus Adapter for Salesforce options}} | |
| − | |Links={{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Salesforce_options|display text=Gplus Adapter for Salesforce options}} | + | *{{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Administrator|display text=Gplus Adapter for Salesforce Administrator's Guide}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent's Guide | |Title=Agent's Guide | ||
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|Links={{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Agent}} | |Links={{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Agent}} | ||
|Columns=No | |Columns=No | ||
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|workspace_id=PEC-GPA | |workspace_id=PEC-GPA | ||
}} | }} | ||
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Latest revision as of 15:30, September 7, 2022
This is a draft page; the published version of this page can be found at PEC-GPA.
How it works
Agent's Guide