From Genesys Documentation
m (Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX") |
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{{MintyDocsProduct | {{MintyDocsProduct | ||
|displayname=Email | |displayname=Email | ||
| − | |contentarea=Multicloud | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
| − | |definition=Genesys | + | |definition=Genesys Multicloud CX email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. |
|ComingSoon=Yes | |ComingSoon=Yes | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| Line 14: | Line 14: | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Workspace Release Notes] |
*[https://docs.genesys.com/Documentation/PSAAS/draft/RN/EngageCloudEmail Engage cloud Email Release Notes] | *[https://docs.genesys.com/Documentation/PSAAS/draft/RN/EngageCloudEmail Engage cloud Email Release Notes] | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 55: | Line 55: | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Additional Resources | |Type=Additional Resources | ||
| − | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent | + | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Workspace videos}} |
*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community] | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community] | ||
*[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Email-related Knowledge Base articles] | *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Email-related Knowledge Base articles] | ||
Latest revision as of 19:47, July 28, 2022
This is a draft page; the published version of this page can be found at PEC-Email.
How email works
Administrator
Email classic
Engage cloud Email
Developer
Additional Resources