From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=Agent | |displayname=Agent | ||
| − | |contentarea=Genesys | + | |editors=avillama |
| + | |contentarea=Genesys Multicloud CX | ||
|landingpage=No | |landingpage=No | ||
| − | |definition=Agents are the front line of the contact center. You communicate with customers and fellow team members through various channels, such as voice calls, chat, and email. You can be assigned to specific channels, consult with team members, and help customers by providing standard responses to their questions. | + | |definition=Agents are the front line of the contact center. You communicate with customers and fellow team members through various channels, such as voice calls, chat, and email. You can be assigned to specific channels, consult with team members, and help customers by providing standard responses to their questions. |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
|Type=Get Started | |Type=Get Started | ||
| − | + | |Links=*{{Link-Standalone|topic=PEC-Agent/GetStarted|display text=Getting started for agents}} | |
| − | + | *{{Link-Standalone|topic=PEC-Agent/trainagt}} | |
| − | |Links={{Link-Standalone|topic=PEC-Agent/GetStarted|display text=Getting started for agents}} | + | *{{Link-Standalone|topic=PEC-AD/ADAccessibility}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Communicate with customers and team members | |Title=Communicate with customers and team members | ||
| − | + | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|display text=Getting started with Agent Workspace}} | |
| − | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|display text=Getting started with Agent | ||
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*{{Link-Standalone|topic=PEC-GS/Users|display text=Genesys Softphone for Agents}} | *{{Link-Standalone|topic=PEC-GS/Users|display text=Genesys Softphone for Agents}} | ||
*{{Link-Standalone|topic=PEC-VM/Users}} | *{{Link-Standalone|topic=PEC-VM/Users}} | ||
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|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Manage your work schedule | |Title=Manage your work schedule | ||
| − | | | + | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=GtgSrtd}} |
| − | | | + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO}} |
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TrdgO}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TrdgO}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TOO}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TOO}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SBO}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SBO}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=CfgO|display text=Personal information}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=CfgO|display text=Personal information}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=XYZ Documentation | ||
| + | |Title=Integrations | ||
| + | |Description=Gplus Adapters integrate the Genesys Agent Workspace inside a third party Customer Relationship Management (CRM) application to enable agents to handle calls, emails, chats, and so on from inside their CRM application. | ||
| + | |Links=*{{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Agent|topic=GPASFLGettingStarted|display text=Gplus Adapter for Salesforce Agent's Guide}} | ||
| + | *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|display text=Gplus Adapter for Microsoft Dynamics 365 Agent's Guide}} | ||
| + | *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|display text=Gplus Adapter for ServiceNow Agent's Guide}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
|workspace_id=PEC-Agent | |workspace_id=PEC-Agent | ||
}} | }} | ||
Latest revision as of 19:32, July 28, 2022
This is a draft page; the published version of this page can be found at PEC-Agent.
Click on any of the following to see the documentation for that version:
Communicate with customers and team members
Manage your work schedule
Integrations
Gplus Adapters integrate the Genesys Agent Workspace inside a third party Customer Relationship Management (CRM) application to enable agents to handle calls, emails, chats, and so on from inside their CRM application.