Difference between revisions of "Draft:PrivateEdition"

Latest revision as of 18:16, July 18, 2022

This is a draft page; the published version of this page can be found at PrivateEdition.

Click on any of the following to see the documentation for that version:

Release Notes

Find the latest information about what's new or changed in the platform infrastructure supporting Genesys Multicloud CX private edition.

Genesys Multicloud CX Private Edition Release Notes

Setting up Genesys Multicloud CX private edition

Find general information covering what you need to know about setting up Genesys Multicloud CX private edition in your environment.

Operations

Find information about the daily and monthly tasks that you need to consider to successfully run your contact center on Genesys Multicloud CX private edition.

Operations Guide

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
-|displayname=Genesys Engage Cloud Private Edition
+|displayname=Genesys Multicloud CX Private Edition
-|contentarea=Multicloud
+|contentarea=Genesys Multicloud CX
 |landingpage=No
-|definition=Genesys Engage cloud private edition stands alone in its ability to seamlessly route work items, at scale, using the same set of business rules across the front and back office, including the ability to integrate with existing BPM systems. This solution is used by some of the largest contact centers in the world to deliver highly personalized and empathetic customer experiences at scale.
+|definition=Genesys Multicloud CX private edition is a microservices-based contact center offering that adopts containerization technology for all of its services. These services are cloud-native and portable, meaning that the Genesys Multicloud CX private edition software offers the same set of features whether it is deployed on public or private clouds, on virtual machines, or on your own physical servers.
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 |Type=Release Notes
-|Description=Find the latest information about what's new or changed in the platform infrastructure supporting Genesys Engage cloud private edition.
+|Description=Find the latest information about what's new or changed in the platform infrastructure supporting Genesys Multicloud CX private edition.
 |Links=*{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=PrivateEdition}}
-|Columns=No
-}}{{MintyDocsProductLandingSections
-|Type=Private Edition
-|Title=Planning
-|Links={{Notices|Notice=PEComingSoon}}
-<!--
-*Need PE equivalent to {{Link-AnywhereElse|product=GenesysEngageMulticloud|version=Current|manual=GECUG}}
-**need a link to cloud user's guide itself on multicloud main page!
-*Is PE right for you? i.e., no Oracle, no Google Cloud yet
-*Things to keep in mind when figuring out if you can even use PE.
-*Links to the Lucidchart architecture (use embeds)
-*sizing, and so on
-*service readiness or roadmap info?-->
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Type=Get Started
-|Title=Setting up Genesys Engage cloud private edition
+|Title=Setting up Genesys Multicloud CX private edition
-|Description=Find general information about how to set up the cloud infrastructure and Genesys Engage cloud private edition itself.
+|Description=Find general information covering what you need to know about setting up Genesys Multicloud CX private edition in your environment.
-|Links=*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide}}
+|Links=*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|display text=Suite-level deployment}}
+*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=GEServices|display text=Service-level deployment}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Type=Private Edition
 |Title=Operations
-|Links={{Notices|Notice=PEComingSoon}}
+|Description=Find information about the daily and monthly tasks that you need to consider to successfully run your contact center on Genesys Multicloud CX private edition.
-<!--
+|Links=*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=Operations|display text=Operations Guide}}
-*Daily routine
-*Regular (monthly) container updates (link to PE RN?)
-**i.e., accept recommended automated updates vs
-**selectively update
-*Monitoring and logging
-*Changes sort of like a MACD?
-*Regular (monthly) container updates (link to PE RN?)
-**i.e., accept recommended automated updates vs
-**selectively update
-*Staging vs production?-->
-|Columns=No
-}}{{MintyDocsProductLandingSections
-|Type=Private Edition
-|Title=Working with Genesys or partners
-|Description={{Notices|Notice=PEComingSoon}}
-<!--
-*if there are different responsibilities based on whether you buy directly from Genesys or buy through a genesys partner
-*disambiguate between the two if necessary
-*service readiness or roadmap info?-->
 |Columns=No
 }}
 |workspace_id=PrivateEdition
 }}