From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
|displayname=Callback | |displayname=Callback | ||
| − | |contentarea= | + | |previewers=CABPreview |
| + | |contentarea=Genesys Multicloud CX | ||
|landingpage=No | |landingpage=No | ||
|definition=Genesys Callback, which takes its name from the most typical form of deferred voice connection, supports a range of callback scenarios, including the classic callback offered by an IVR as well as call-ins that your customers initiate from your mobile app. | |definition=Genesys Callback, which takes its name from the most typical form of deferred voice connection, supports a range of callback scenarios, including the classic callback offered by an IVR as well as call-ins that your customers initiate from your mobile app. | ||
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Get Started | |Type=Get Started | ||
|Title=How callback works | |Title=How callback works | ||
| − | |Links={{Link- | + | |Description=Find information about the ways in which you can provide callback functionality in your contact center. |
| + | |Links=*{{Link-Standalone|topic=PEC-CAB/HIW}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links= | + | |Description=Find information about what changes in each release. |
| + | |Links=*{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Callback|display text=Callback release notes}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Get Started | |Type=Get Started | ||
| − | |Links={{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES}} | + | |Description=Start here if you are new to the Callback UI. |
| + | |Links=*{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
| − | |Links={{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator}} | + | |Description=Find information about how to provision Callback and what you'll need to configure to support various callback scenarios. |
| + | |Links=*{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Developer Resources | |Type=Developer Resources | ||
| − | |Links={{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=CallbackRESTAPIsandTutorials|display text= | + | |Description=Find information and tutorials about the Genesys Engagement Services (GES) API for Callback. |
| + | |Links=*{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=CallbackRESTAPIsandTutorials|display text=Genesys Multicloud CX REST APIs and Tutorials for Callback}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=Private Edition | ||
| + | |Description={{PrivateEditionBoilerplate|Boilerplate=3}} | ||
| + | |Links=* {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=CABPEGuide|display text=Genesys Callback Private Edition Guide}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
|workspace_id=PEC-CAB | |workspace_id=PEC-CAB | ||
}} | }} | ||
Latest revision as of 20:50, January 17, 2022
This is a draft page; the published version of this page can be found at PEC-CAB.
How callback works
Find information about the ways in which you can provide callback functionality in your contact center.
Release Notes
Find information about what changes in each release.
Get Started
Start here if you are new to the Callback UI.
Administrator
Find information about how to provision Callback and what you'll need to configure to support various callback scenarios.
Developer Resources
Find information and tutorials about the Genesys Engagement Services (GES) API for Callback.
Private Edition
Find detailed information about how to deploy this service in your environment.