From Genesys Documentation
Jump to: navigation, search
m (Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX")
 
(38 intermediate revisions by 6 users not shown)
Line 1: Line 1:
 
{{MintyDocsProduct
 
{{MintyDocsProduct
 
|displayname=Genesys Predictive Routing
 
|displayname=Genesys Predictive Routing
 +
|admins=Bgrenon
 
|editors=Vivian
 
|editors=Vivian
−
|contentarea=Genesys Cloud
+
|previewers=Bgrenon, GPRPreview
 +
|contentarea=Genesys Multicloud CX
 
|landingpage=No
 
|landingpage=No
−
|definition=Predictive Routing gives you the visibility and control to continuously improve your customer experience, analyze trends, and improve agent performance. Predictive Routing enables you to:
+
|definition=Predictive Routing enables you to use AI to engage customers and predict the best resource for an optimal outcome, report on results, evaluate how well your resources drive desired business outcomes, and use your findings to update the predictive model for retraining and optimize your strategy.
−
* Use AI to engage customers and predict the best resource to drive the best business outcome.
 
−
* Report on results and update the predictive model for retraining.
 
−
* Review data and model performance, use findings to optimize your strategy, and evaluate how well your resources drive desired business outcomes.
 
 
|ComingSoon=No
 
|ComingSoon=No
 +
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 +
|Type=Get Started
 +
|Title=How It Works
 +
|Description={{Link-Standalone|topic=PE-GPR/HIW}}
 +
|Columns=No
 +
}}{{MintyDocsProductLandingSections
 +
|Platform=GenesysEngage-cloud
 +
|Type=Release Notes
 +
|Description=Predictive Routing functionality changes are documented in the following Release Notes:
 +
 +
<br />
 +
|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR Predictive Routing Release Note for Genesys Multicloud CX]- provides model building and training, agent scoring, performance monitoring, the GPR web application, and the GPR API.
 +
 +
[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note]- used to upload data automatically from Genesys Info Mart and manually from user-prepared CSV files.
 +
 +
[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note]- a set of subroutine files to be incorporated into an existing Routing strategy.
 +
|Columns=No
 +
}}{{MintyDocsProductLandingSections
 +
|Platform=GenesysEngage-cloud
 +
|Type=Install and Config
 +
|Description=The {{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Deployment and Operations Guide}} explains how to install and configure the Genesys Predictive Routing (GPR) Data Loader and URS Strategy Subroutines components.
 +
|Links=The {{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Deployment and Operations Guide}} contains the following information:
 +
 +
*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|topic=envPrereqs|display text=System requirements}}, {{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|topic=architecture|display text=Architecture}}, {{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|topic=sizing|display text=Sizing}}
 +
 +
*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|topic=cfgAsc|display text=Data Loader deployment}}
 +
 +
*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|topic=cfgSubroutines|display text=Integrate with Genesys Routing}} and {{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|topic=GIMintegration|display text=Reporting}}
 +
 +
*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|topic=ASCops|display text=Monitor logs}}
 +
|Columns=No
 +
}}{{MintyDocsProductLandingSections
 +
|Platform=GenesysEngage-cloud
 +
|Type=XYZ Documentation
 +
|Title=Help File
 +
|Description=The {{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Help|display text=Predictive Routing Help}} explains how to use the GPR web application.
 +
|Links=*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Help|topic=PrMConfig|display text=Manage accounts, users, and roles}}
 +
 +
*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Help|topic=dataUpload|display text=View uploaded data}}
 +
 +
*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Help|topic=ConfigPredictModels|display text=Create, train, and test predictors and models}}
 +
 +
*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Help|topic=Reports|display text=Assess GPR performance}}
 +
|Columns=No
 +
}}
 
}}
 
}}

Latest revision as of 20:50, January 17, 2022

This is a draft page; the published version of this page can be found at PE-GPR.
Click on any of the following to see the documentation for that version:

GetStarted.png

How It Works

How Predictive Routing works

ReleaseNotes.png

Release Notes

Predictive Routing functionality changes are documented in the following Release Notes:


Predictive Routing Release Note for Genesys Multicloud CX- provides model building and training, agent scoring, performance monitoring, the GPR web application, and the GPR API.

Data Loader Release Note- used to upload data automatically from Genesys Info Mart and manually from user-prepared CSV files.

URS Strategy Subroutines Release Note- a set of subroutine files to be incorporated into an existing Routing strategy.

InstallConfig.png

Install and Config

The Deployment and Operations Guide explains how to install and configure the Genesys Predictive Routing (GPR) Data Loader and URS Strategy Subroutines components. The Deployment and Operations Guide contains the following information:

Book.png

Help File

The Predictive Routing Help explains how to use the GPR web application.

Retrieved from "https://all.docs.genesys.com/Draft:PE-GPR (2025-06-20 18:03:40)"