Difference between revisions of "PureEngage"

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m (Text replacement - "Genesys Engage" to "Genesys Multicloud CX")
 
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#REDIRECT [[GenesysEngageMulticloud]]
 
{{ContentAreaLandingPage
 
{{ContentAreaLandingPage
|ContentArea=Genesys Engage
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|ContentArea=Genesys Multicloud CX
|Description=Genesys's PureEngage architecture leverages the world-class SIP-based GVP/Media Services products at Genesys's core while providing the full Genesys suite of services in the cloud. This offer is customizable to meet the needs of enterprise customers, whether they need a large number of seats, heavy-duty premise system integration, or bespoke routing and reporting. Built on Genesys’s market-leading universal queuing and routing features, the full Genesys suite will add the ability to support blended agents of any type, including blending inbound with outbound, voice with e-Services, or any other combination.
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|Description=Deliver competitively superior customer experiences and digital transformation at any scale.
|contentarea=PureEngage
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|Video=
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|contentarea=Genesys Multicloud CX
 
}}
 
}}
 
{{ContentAreaLandingPageSection
 
{{ContentAreaLandingPageSection
 
|Heading=Release Notes
 
|Heading=Release Notes
 
|Type=Release Notes
 
|Type=Release Notes
|Description=See all PureEngage [https://docs.genesys.com/Documentation/RN Release Notes].
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|Description=See all Engage Multicloud [https://docs.genesys.com/Documentation/PSAAS/latest/RN/Welcome Release Notes].
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|Links=
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|Status=No
 
}}
 
}}
 
{{ContentAreaLandingPageSection
 
{{ContentAreaLandingPageSection
|Heading=PureEngage Cloud
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|Heading=Genesys Multicloud CX
 
|Type=Agent
 
|Type=Agent
|Description=Find content for [https://docs.genesys.com/Documentation/Cloud Genesys PureEngage Cloud] agents, supervisors, and administrators.
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|Description=Find content for [https://docs.genesys.com/Documentation/Cloud Genesys Multicloud CX] agents, supervisors, and administrators.
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|Links=
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|Status=No
 
}}
 
}}
 
{{ContentAreaLandingPageSection
 
{{ContentAreaLandingPageSection
|Heading=PureEngage On-Premises
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|Heading=Genesys Multicloud CX on-premises
 
|Type=Supervisor
 
|Type=Supervisor
|Description=Find all information for all users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises PureEngage On-Premises].
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|Description=Find all information for all users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises Genesys Multicloud CX on-premises].
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|Links=
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|Status=No
 
}}
 
}}
 
{{ContentAreaLandingPageSection
 
{{ContentAreaLandingPageSection
|Heading=PureEngage Cloud Developers
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|Heading=Genesys Multicloud CX Developers
 
|Type=Developer
 
|Type=Developer
|Description=Learn about the Developer role in PureEngage. If you're interested in all Genesys services and APIs, check out [https://developer.genesyscloud.com Developer Resources].
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|Description=Learn about the Developer role in Genesys Multicloud CX. If you're interested in all Genesys services and APIs, check out [https://developer.genesyscloud.com Developer Resources].
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|Links=
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|Status=No
 
}}
 
}}
 
{{ContentAreaLandingPageSection
 
{{ContentAreaLandingPageSection
|Heading=Provisioning PureEngage Hybrid Integrations
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|Heading=Provisioning Genesys Multicloud CX Hybrid Integrations
 
|Type=Administrator
 
|Type=Administrator
|Description=Learn the essential provisioning steps to enable a hybrid integration between PureEngage On-Prem deployments and Genesys PureCloud services.
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|Description=Learn the essential provisioning steps to enable a hybrid integration between Genesys Multicloud CX On-Prem deployments and Genesys Cloud CX services.
|Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning PureEngage Hybrid Integrations]]
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|Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Multicloud CX Hybrid Integrations]]
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|Status=No
 
}}
 
}}
 
{{ContentAreaLandingPageSection
 
{{ContentAreaLandingPageSection
 
|Heading=Suite-wide content
 
|Heading=Suite-wide content
 
|Type=Other
 
|Type=Other
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|Description=
 
|Links=*[[UseCases|Genesys Use Cases]]
 
|Links=*[[UseCases|Genesys Use Cases]]
 
*[https://docs.genesys.com/Glossary Genesys Glossary]
 
*[https://docs.genesys.com/Glossary Genesys Glossary]
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*[https://docs.genesys.com/Documentation/System System-level Guides]
 
*[https://docs.genesys.com/Documentation/System System-level Guides]
 
*[https://docs.genesys.com/Documentation/International International (translated)]
 
*[https://docs.genesys.com/Documentation/International International (translated)]
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|Status=No
 
}}
 
}}

Latest revision as of 22:13, November 9, 2021

ReleaseNotes.png

Release Notes

AgentLanding.png

Genesys Multicloud CX

Supervisor.png

Genesys Multicloud CX on-premises

DeveloperResources.png

Genesys Multicloud CX Developers

InstallConfig.png

Provisioning Genesys Multicloud CX Hybrid Integrations

Retrieved from "https://all.docs.genesys.com/PureEngage (2025-07-21 22:04:09)"