Difference between revisions of "ATC/GPEandWidgets"

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|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 
|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 
|Section={{Section
 
|Section={{Section
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|sectionHeading=About web messaging
 
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|anchor=WebMessaging
 
 
|alignment=Vertical
 
|alignment=Vertical
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|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To use web messaging, you configure tracking through the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK] instead of deploying a tracking snippet.
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|structuredtext=<br />{{NoteFormat|This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|}}<br />
 
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|sectionHeading=1. Administrators: Create a Genesys Cloud Version 2 widget
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|sectionHeading=1. Administrators: Create a Genesys Cloud CX Version 2 widget
 
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|anchor=CreateWidget20
 
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|structuredtext=Follow the instructions to [https://help.mypurecloud.com/articles/?p=195772 configure a Genesys Cloud Version 2 widget].  
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|structuredtext=Follow the instructions to [https://help.mypurecloud.com/articles/?p=195772 configure a Genesys Cloud CX Version 2 widget].  
  
 
As you configure the widget, remember:
 
As you configure the widget, remember:
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|structuredtext={{NoteFormat|On a tracked website, you must deploy the widgets transport object above the location where you deploy the {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet|display text = {{MINTYDOCSPRODUCT}} tracking snippet}}.|}}For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links:
 
|structuredtext={{NoteFormat|On a tracked website, you must deploy the widgets transport object above the location where you deploy the {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet|display text = {{MINTYDOCSPRODUCT}} tracking snippet}}.|}}For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links:
  
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*Genesys Cloud:
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*Genesys Cloud CX:
 
**Follow these instructions to [https://developer.genesys.cloud/api/webchat/widget-version2.html deploy the Version 2 widget on your website.]
 
**Follow these instructions to [https://developer.genesys.cloud/api/webchat/widget-version2.html deploy the Version 2 widget on your website.]
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*Genesys Engage:
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*Genesys Multicloud CX:
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**[https://all.docs.genesys.com/WID/Current/Developer/GWCDeployment Genesys Engage cloud instructions]
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**[https://all.docs.genesys.com/WID/Current/Developer/GWCDeployment Genesys Multicloud CX instructions]
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**[https://docs.genesys.com/Documentation/GWC/Current/Deployment/Welcome Genesys Engage Premise instructions]
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**[https://docs.genesys.com/Documentation/GWC/Current/Deployment/Welcome Genesys Engage on-premises instructions]
 
*PureConnect:
 
*PureConnect:
 
**[https://help.genesys.com/pureconnect/mergedprojects/wh_basl_connect/desktop/widget_configuration.htm Configure widgets]
 
**[https://help.genesys.com/pureconnect/mergedprojects/wh_basl_connect/desktop/widget_configuration.htm Configure widgets]

Latest revision as of 21:28, November 9, 2021

Learn why and how to configure a widget for use with Genesys Predictive Engagement.


Important
This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

1. Administrators: Create a Genesys Cloud CX Version 2 widget

Follow the instructions to configure a Genesys Cloud CX Version 2 widget.

As you configure the widget, remember:

  • Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
  • The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement.
  • After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.

2. Developers: Configure and deploy the widget on your platform

Important
On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.
For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links:
Retrieved from "https://all.docs.genesys.com/ATC/GPEandWidgets (2024-11-09 13:44:35)"
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