Difference between revisions of "ATC/GPEandWidgets"
From Genesys Documentation
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|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud | ||
|Section={{Section | |Section={{Section | ||
| − | |sectionHeading=1. Administrators: Create a Genesys Cloud Version 2 widget | + | |alignment=Vertical |
| + | |structuredtext=<br />{{NoteFormat|This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|}}<br /> | ||
| + | |Status=No | ||
| + | }}{{Section | ||
| + | |sectionHeading=1. Administrators: Create a Genesys Cloud CX Version 2 widget | ||
|anchor=CreateWidget20 | |anchor=CreateWidget20 | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=[https://help.mypurecloud.com/articles/?p=195772 | + | |structuredtext=Follow the instructions to [https://help.mypurecloud.com/articles/?p=195772 configure a Genesys Cloud CX Version 2 widget]. |
As you configure the widget, remember: | As you configure the widget, remember: | ||
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|structuredtext={{NoteFormat|On a tracked website, you must deploy the widgets transport object above the location where you deploy the {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet|display text = {{MINTYDOCSPRODUCT}} tracking snippet}}.|}}For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links: | |structuredtext={{NoteFormat|On a tracked website, you must deploy the widgets transport object above the location where you deploy the {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet|display text = {{MINTYDOCSPRODUCT}} tracking snippet}}.|}}For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links: | ||
| − | *Genesys Cloud: | + | *Genesys Cloud CX: |
| − | **[https://developer. | + | **Follow these instructions to [https://developer.genesys.cloud/api/webchat/widget-version2.html deploy the Version 2 widget on your website.] |
| − | *Genesys | + | *Genesys Multicloud CX: |
| − | **[https://all.docs.genesys.com/WID/Current/Developer/GWCDeployment Genesys | + | **[https://all.docs.genesys.com/WID/Current/Developer/GWCDeployment Genesys Multicloud CX instructions] |
| − | **[https://docs.genesys.com/Documentation/GWC/Current/Deployment/Welcome Genesys Engage | + | **[https://docs.genesys.com/Documentation/GWC/Current/Deployment/Welcome Genesys Engage on-premises instructions] |
*PureConnect: | *PureConnect: | ||
**[https://help.genesys.com/pureconnect/mergedprojects/wh_basl_connect/desktop/widget_configuration.htm Configure widgets] | **[https://help.genesys.com/pureconnect/mergedprojects/wh_basl_connect/desktop/widget_configuration.htm Configure widgets] | ||
Latest revision as of 21:28, November 9, 2021
Contents
Learn why and how to configure a widget for use with Genesys Predictive Engagement.
Important
This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.1. Administrators: Create a Genesys Cloud CX Version 2 widget
Follow the instructions to configure a Genesys Cloud CX Version 2 widget.
As you configure the widget, remember:
- Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
- The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement.
- After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.
2. Developers: Configure and deploy the widget on your platform
Important
On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.- Genesys Cloud CX:
- Follow these instructions to deploy the Version 2 widget on your website.
- Genesys Multicloud CX:
- PureConnect:
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