Difference between revisions of "ATC/Current/WDEPlugin/PrerequisitesArticle"

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{{ArticleUnstructured
 
{{ArticleUnstructured
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|Standalone=No
 
|DisplayName=Prerequisites
 
|DisplayName=Prerequisites
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|Platform=PureEngage
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|Platform=GenesysEngage-cloud
 
|TocName=Prerequisites
 
|TocName=Prerequisites
 
|Context=This article describes the prerequisites for the {{MINTYDOCSPRODUCT}} Plugin for Workspace Desktop Edition.
 
|Context=This article describes the prerequisites for the {{MINTYDOCSPRODUCT}} Plugin for Workspace Desktop Edition.
 
}}
 
}}
 
The prerequisites for the {{MINTYDOCSPRODUCT}} Plugin for Workspace Desktop Edition are:
 
The prerequisites for the {{MINTYDOCSPRODUCT}} Plugin for Workspace Desktop Edition are:
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* Workspace Desktop Edition
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** 8.5.133.02 or higher
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*Workspace Desktop Edition
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* Installed Frameworks
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**8.5.133.02 or higher
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** Microsoft Visual C++ 2013 Redistributable or newer
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*Installed Frameworks
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** .NET Framework 4.5.2 or newer
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**Microsoft Visual C++ 2013 Redistributable or newer
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* Supported Platforms  
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**.NET Framework 4.5.2 or newer
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** Windows 7 (x86/x64)
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*Supported Platforms  
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** Windows 8 (x86/x64)
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**Windows 7 (x86/x64)
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** Windows 10 (x86/x64)
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**Windows 8 (x86/x64)
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** Windows Server 2012 (x64)
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**Windows 10 (x86/x64)
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** Windows Server 2016 (x64)
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**Windows Server 2012 (x64)
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* An active Altocloud organization
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**Windows Server 2016 (x64)
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* For organizations based in the CMC platform, an OAuth client for your PureEngage instance is required for authentication. For more information, see {{#mintydocs_link:manual=AdminGuide|topic=OAuth_Client_settings}}.
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*An active {{MintyDocsProduct}} organization
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* Agent desktop with public Internet access
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*Genesys Cloud CX Single Sign-On (SSO) configured for Workspace Desktop Edition (for more details see the Genesys Cloud CX provisioning steps at [https://all.docs.genesys.com/PEC-Hybrid/Current/Admin/About Provisioning Genesys Multicloud CX Hybrid Integrations]).
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** To configure a proxy for Internet access, see [https://all.docs.genesys.com/ATC/Draft/WDEPlugin/Configure_GenAdmin#config_options_ga Set {{MINTYDOCSPRODUCT}} configuration options for Workspace Desktop Edition].
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*Agent desktop with public Internet access
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**To configure a proxy for Internet access, see [https://all.docs.genesys.com/ATC/Draft/WDEPlugin/Configure_GenAdmin#config_options_ga Set {{MINTYDOCSPRODUCT}} configuration options for Workspace Desktop Edition].

Latest revision as of 21:27, November 9, 2021

This topic is part of the manual Genesys Predictive Engagement Plugin for Workspace Desktop Edition Deployment Guide for version Current of Genesys Predictive Engagement.



This article describes the prerequisites for the Genesys Predictive Engagement Plugin for Workspace Desktop Edition.

The prerequisites for the Genesys Predictive Engagement Plugin for Workspace Desktop Edition are:

  • Workspace Desktop Edition
    • 8.5.133.02 or higher
  • Installed Frameworks
    • Microsoft Visual C++ 2013 Redistributable or newer
    • .NET Framework 4.5.2 or newer
  • Supported Platforms
    • Windows 7 (x86/x64)
    • Windows 8 (x86/x64)
    • Windows 10 (x86/x64)
    • Windows Server 2012 (x64)
    • Windows Server 2016 (x64)
  • An active Genesys Predictive Engagement organization
  • Genesys Cloud CX Single Sign-On (SSO) configured for Workspace Desktop Edition (for more details see the Genesys Cloud CX provisioning steps at Provisioning Genesys Multicloud CX Hybrid Integrations).
  • Agent desktop with public Internet access
Retrieved from "https://all.docs.genesys.com/ATC/Current/WDEPlugin/PrerequisitesArticle (2025-08-01 17:22:18)"
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