Difference between revisions of "ATC/GPEandWidgets"
From Genesys Documentation
m (Text replacement - "Genesys Engage" to "Genesys Multicloud CX") |
m (Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises") |
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*Genesys Multicloud CX: | *Genesys Multicloud CX: | ||
**[https://all.docs.genesys.com/WID/Current/Developer/GWCDeployment Genesys Multicloud CX instructions] | **[https://all.docs.genesys.com/WID/Current/Developer/GWCDeployment Genesys Multicloud CX instructions] | ||
− | **[https://docs.genesys.com/Documentation/GWC/Current/Deployment/Welcome | + | **[https://docs.genesys.com/Documentation/GWC/Current/Deployment/Welcome Genesys Engage on-premises instructions] |
*PureConnect: | *PureConnect: | ||
**[https://help.genesys.com/pureconnect/mergedprojects/wh_basl_connect/desktop/widget_configuration.htm Configure widgets] | **[https://help.genesys.com/pureconnect/mergedprojects/wh_basl_connect/desktop/widget_configuration.htm Configure widgets] |
Revision as of 21:17, November 9, 2021
Contents
Learn why and how to configure a widget for use with Genesys Predictive Engagement.
Important
This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat.1. Administrators: Create a Genesys Cloud Version 2 widget
Follow the instructions to configure a Genesys Cloud Version 2 widget.
As you configure the widget, remember:
- Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
- The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement.
- After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.
2. Developers: Configure and deploy the widget on your platform
Important
On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.- Genesys Cloud:
- Follow these instructions to deploy the Version 2 widget on your website.
- Genesys Multicloud CX:
- PureConnect:
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