Difference between revisions of "ATC/Current/WDEPlugin/PrerequisitesArticle"

Revision as of 12:27, May 14, 2019

This article describes the prerequisites for the Genesys Predictive Engagement Plugin for Workspace Desktop Edition.

The prerequisites for the Genesys Predictive Engagement Plugin for Workspace Desktop Edition are:

Workspace Desktop Edition
- 8.5.133.02 or higher
Installed Frameworks
- Microsoft Visual C++ 2013 Redistributable or newer
- .NET Framework 4.5.2 or newer
Supported Platforms
- Windows 7 (x86/x64)
- Windows 8 (x86/x64)
- Windows 10 (x86/x64)
- Windows Server 2012 (x64)
- Windows Server 2016 (x64)
An active Altocloud organization
PureCloud Single Sign-On (SSO) configured for Workspace Desktop Edition (LINK NEEDED).
Agent desktop with public Internet access
- To configure a proxy for Internet access, see Set Genesys Predictive Engagement configuration options for Workspace Desktop Edition.

@@ Line 18: / Line 18: @@
 ** Windows Server 2016 (x64)
 * An active Altocloud organization
-* For organizations based in the CMC platform, an OAuth client for your PureEngage instance is required for authentication. For more information, see {{#mintydocs_link:manual=AdminGuide|topic=OAuth_Client_settings}}.
+* PureCloud Single Sign-On (SSO) configured for Workspace Desktop Edition (LINK NEEDED).
 * Agent desktop with public Internet access
 ** To configure a proxy for Internet access, see [https://all.docs.genesys.com/ATC/Draft/WDEPlugin/Configure_GenAdmin#config_options_ga Set {{MINTYDOCSPRODUCT}} configuration options for Workspace Desktop Edition].