Difference between revisions of "ATC/Current/WDEPlugin/PrerequisitesArticle"
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The prerequisites for the {{MINTYDOCSPRODUCT}} Plugin for Workspace Desktop Edition are: | The prerequisites for the {{MINTYDOCSPRODUCT}} Plugin for Workspace Desktop Edition are: | ||
* Workspace Desktop Edition | * Workspace Desktop Edition | ||
| − | ** 8.5. | + | ** 8.5.133.02 or higher |
* Installed Frameworks | * Installed Frameworks | ||
** Microsoft Visual C++ 2013 Redistributable or newer | ** Microsoft Visual C++ 2013 Redistributable or newer | ||
| Line 17: | Line 17: | ||
** Windows Server 2012 (x64) | ** Windows Server 2012 (x64) | ||
** Windows Server 2016 (x64) | ** Windows Server 2016 (x64) | ||
| − | * An active Altocloud | + | * An active Altocloud organization |
| − | * | + | * For organizations based in the CMC platform, an OAuth client for your PureEngage instance is required for authentication. For more information, see {{#mintydocs_link:manual=AdminGuide|topic=OAuth_Client_settings}}. |
* Agent desktop with public Internet access | * Agent desktop with public Internet access | ||
** To configure a proxy for Internet access, see [https://all.docs.genesys.com/ATC/Draft/WDEPlugin/Configure_GenAdmin#config_options_ga Set {{MINTYDOCSPRODUCT}} configuration options for Workspace Desktop Edition]. | ** To configure a proxy for Internet access, see [https://all.docs.genesys.com/ATC/Draft/WDEPlugin/Configure_GenAdmin#config_options_ga Set {{MINTYDOCSPRODUCT}} configuration options for Workspace Desktop Edition]. | ||
Revision as of 21:57, May 7, 2019
This topic is part of the manual Genesys Predictive Engagement Plugin for Workspace Desktop Edition Deployment Guide for version Current of Genesys Predictive Engagement.
This article describes the prerequisites for the Genesys Predictive Engagement Plugin for Workspace Desktop Edition.
The prerequisites for the Genesys Predictive Engagement Plugin for Workspace Desktop Edition are:
- Workspace Desktop Edition
- 8.5.133.02 or higher
- Installed Frameworks
- Microsoft Visual C++ 2013 Redistributable or newer
- .NET Framework 4.5.2 or newer
- Supported Platforms
- Windows 7 (x86/x64)
- Windows 8 (x86/x64)
- Windows 10 (x86/x64)
- Windows Server 2012 (x64)
- Windows Server 2016 (x64)
- An active Altocloud organization
- For organizations based in the CMC platform, an OAuth client for your PureEngage instance is required for authentication. For more information, see [[ATC/Current/AdminGuide/OAuth_Client_settings|]].
- Agent desktop with public Internet access
- To configure a proxy for Internet access, see Set Genesys Predictive Engagement configuration options for Workspace Desktop Edition.
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