Genesys Advanced Text and Speech Analytics (EE23) for PureConnect
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Achieve deeper operational insights with speech and text Analytics
What's the challenge?There's a lot of dialog that resides in your recorded voice calls and digital interactions. How do you make that data actionable and help improve your operational and strategic goals?
What's the solution?Automate the transcription of your voice and digital interactions, including tools for deeper analysis and trending.
Story and Business Context
Use Case Benefits
Use Case Definition
Business Flow Description
For more details
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