Drilldown: SMART UseCase

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SMART UseCase > RequiresOr : CE02 or CE19

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None (4) · Advanced Server (2) · Advanced Session (2) · ASR and TTS (1) · At least one Inbound SMART USE Case is required (1) · At least one of Digital use cases (email chat etc) (1) · Basic Session (2) · CIM (1) · CIM HA (Optional) (1) · Conversation Manager (1) · Genesy Workforce Management (1) · Genesys Callback (1) · Genesys Infomart (1) · Genesys Infomart - HA (optional) (1) · Genesys Interaction Recording - Voice Recording (2) · Genesys Interaction Recording – Screen Recording (1) · Genesys Interaction Recording – Screen Recording HA (Optional) (1) · Genesys Interaction Recording – Voice Recording HA (Optional) (2) · Genesys Workforce Management (1) · GVP (1) · GVP HA (optional) (1) · Intelligent Automation Omnichannel Self-Service (1) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) · Interaction Media Server - Large Appliance - Gen9 (2) · Interaction Quality Manager (2) · Interaction Recorder Add-on (2) · Interaction Recorder Master Key Password (2) · Interaction Recorder Server (2) · Interaction Web Portal Agent License – Concurrent (2) · Interaction Web Portal Enterprise License (2) · Interaction Web Portal Organizational License (2) · Interaction Web Portal Server License (1) · Interaction Web Portal Server License​ ​ (1) · No sellable items (3) · Please reference prerequisits (2) · Screen Recorder Session (1) · See Prerequisits (1) · See sellable items for CE01 CE02 CE18 CE21 CE22 CE24 or CE25 (1)
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