Drilldown: SMART UseCase

Current (25)

Genesys Use Cases (25)

GenesysCloud (8) · GenesysEngage-onpremises (13) · PureConnect (4)

BO01 (1) · BO02 (1) · BO04 (1) · BO06 (1) · BO11 (2) · CE02 (1) · CE07 (1) · CE08 (1) · CE09 (2) · CE10 (1) · CE11 (1) · CE13 (1) · CE16 (1) · CE31 (2) · CE34 (1) · CE41 (2) · CE43 (1) · EE31 (1) · OP01 (1) · SL06 (1) · WE03 (1)

None (15) · Employee Performance (1) · Genesys Agent Assist with Google Contact Center AI (1) · Genesys Blended AI Bots (2) · Genesys Business Communications (1) · Genesys Omnichannel Notifications (1) · Genesys Task Distribution (1) · Genesys Voice Bots (1) · Genesys Voicebots (1) · Genesys Work Automation (1)

GenesysCloud (8) · GenesysEngage-onpremises (13) · PureConnect (4)

None (12) · CIM (7) · Genesys Infomart - HA (Optional) (6) · SIP Business Continuity (Optional) (4) · Intelligent Automation Omnichannel Self-Service (4) · CIM (HA) (4) · Genesys Infomart (4) · SIP Interaction (4) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (4) · PureConnect: Speech Recognition Services (Optional) (3) · PureConnect: MRCP ASR Feature License (Optional) (3) · Genesys Infomart (Optional) (3) · Interaction Workspace (3) · SIP Interaction HA (optional) (3) · CIM HA (Optional) (3) · Genesys Interactive Insights (3)

Other values: ; AIModule for ASR (Optional) AIModule for ASR - HA (Optional) AIModule for TTS (Optional) AIModule for TTS - HA (Optional) Apple Business Chat Messaging App Connector (perpetual or subscription) ASR and TTS (Optional) At least one Inbound SMART USE Case is required Conversation Manager Genesys Cloud CX 1 if only agent based outbound will be performed OR Genesys Cloud CX 2 or greater if agentless (IVR) outbound notification will be used. Genesys Conversation Manager (Optional) Genesys InfoMart – HA (Optional) Genesys Intelligent Automation Omnichannel Self-Service Genesys Intelligent Automation Omnichannel Self-Service - HA (Optional) Genesys Interactive Insights (Optional) Genesys Voice Platform (incl add'l capability) Genesys Voice Platform (incl add'l capability) - HA (Optional) GVP GVP HA (optional) Intelligent Automation Omnichannel Self-Service (Optional Interaction Speech Rec Tier 1 - Additional Language Interaction Speech Rec Tier 1 - Base Language Interaction Speech Rec Tier 2 - Base Language Interaction Speech Rec Tier 3 - Additional Language Interaction Workspace (Optional) ITTS Additional Language ITTS Base Langage PureConnect Cloud: PureConnect Cloud PCI Zone (Monthly Fee) PureConnect Cloud: PureConnect Cloud PCI Zone Setup (Setup Fee) PureConnect: Interaction Attendant Remote Data Query (Optional) PureConnect: Interaction Speech Recognizer (ISR) (Optional) PureConnect: Interaction Text-To-Speech (ITTS) (Optional) PureConnect: Secure Input IVR PureConnect: Secure Input IVR (Optional) PureConnect: Voice XML Interpreter See list of optional Nuance items in NOTES section See Prerequisits SIP Interaction - HA (Optional) SIP Qualification & Parking SIP Qualification and Parking HA (Optional) Workspace ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​

None (19) · BO02 (1) · CE01 (1) · CE02 (1) · CE07 (1) · CE11 (1) · CE12 (1) · CE43 (1)

None (19) · BO02 (1) · BO03 (1) · CE01 (3) · CE02 (2) · CE18 (2) · CE19 (2) · CE29 (2) · CE34 (2)

None · CE16 · CE07 · CE19 · CE01 · CE18 · CE09 · EE14 · CE43 · CE37 · CE31 · CE29 · CE28 · CE22 · CE20 · BO02 · CE11 · CE03 · CE02 · CE12 · CE27 · CE08 · CE34 · CE41 · BO06 · BO03 · EE31 · OP04 · WE01 · WE02 · Other

None (23) · CE03 (1) · CE07 (1) · CE08 (1) · CE09 (1) · CE10 (1) · CE11 (1) · CE12 (2) · CE27 (1) · CE28 (1) · CE31 (1) · CE41 (1)

None (25)

None (17) · 312195823 (1) · 383260904 (1) · 390961231 (1) · 407614711 (1) · 443291013 (1) · 463028065 (1) · 526149198 (1) · 641804199 (1)

None (1) · 1.0.1 (1) · 1.1.1 (1) · 1.1.4 (1) · V 1.0.0 (2) · V 1.0.1 (2) · V 1.0.2 (3) · V 1.0.8 (1) · v 1.1.1 (2) · V 1.1.3 (2) · v 1.1.4 (2) · v 1.2.5 (1) · v 2.0.0 (1) · v 2.2.1 (1) · v1.0.0 (2) · ver 1.0.5 (1) · version 1.1.4 (1)