Drilldown: SMART UseCase

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SMART UseCase > RequiresAll: None & Optional: Other

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MintyDocsVersion:
Current (20)
MintyDocsProduct:
None (1) · Genesys Use Cases (19)
MintyDocsManual:
GenesysCloud (8) · GenesysEngage-onpremises (10) · PureConnect (2)
ID:
BO01 (1) · BO02 (1) · BO06 (1) · BO11 (2) · CE02 (1) · CE07 (1) · CE10 (1) · CE11 (1) · CE16 (1) · CE31 (2) · CE34 (1) · CE41 (1) · CE43 (1) · EE31 (1) · EE32 (1) · OP01 (1) · SL06 (1) · WE03 (1)
Title:
None (11) · Employee Performance (1) · Genesys Agent Assist with Google Contact Center AI (1) · Genesys Agent Copilot (1) · Genesys Blended AI Bots (2) · Genesys Business Communications (1) · Genesys Task Distribution (1) · Genesys Voicebots (1) · Genesys Work Automation (1)
Offering:
GenesysCloud (8) · GenesysEngage-onpremises (10) · PureConnect (2)
SellableItems:
None (11) · AIModule for ASR (Optional) (1) · AIModule for ASR - HA (Optional) (1) · AIModule for TTS (Optional) (1) · AIModule for TTS - HA (Optional) (1) · Apple Business Chat Messaging App Connector (perpetual or subscription) (1) · ASR and TTS (Optional) (2) · At least one Inbound SMART USE Case is required (1) · CIM (7) · CIM (HA) (4) · CIM HA (Optional) (3) · Conversation Manager (2) · Genesys Cloud CX 1 if only agent based outbound will be performed OR Genesys Cloud CX 2 or greater if agentless (IVR) outbound notification will be used. (1) · Genesys Infomart (4) · Genesys Infomart (Optional) (3) · Genesys Infomart - HA (Optional) (6) · Genesys InfoMart – HA (Optional) (1) · Genesys Intelligent Automation Omnichannel Self-Service (1) · Genesys Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) · Genesys Interactive Insights (3) · Genesys Interactive Insights (Optional) (2) · Genesys Voice Platform (incl add'l capability) (2) · Genesys Voice Platform (incl add'l capability) - HA (Optional) (2) · GVP (2) · GVP HA (optional) (2) · Intelligent Automation Omnichannel Self-Service (1) · Intelligent Automation Omnichannel Self-Service (Optional (2) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (3) · Interaction Workspace (3) · Interaction Workspace (Optional) (2) · See Prerequisits (1) · SIP Business Continuity (Optional) (4) · SIP Interaction (4) · SIP Interaction - HA (Optional) (1) · SIP Interaction HA (optional) (3) · SIP Qualification & Parking (2) · SIP Qualification and Parking HA (Optional) (2) · Workspace (1)
RequiresAll: (Click arrow to add another value)
RequiresOr:
None (13) · BO02 (1) · BO03 (1) · CE01 (4) · CE02 (2) · CE18 (2) · CE19 (2) · CE29 (2) · CE34 (3)
Optional: (Click arrow to add another value)
Exceptions:
None (18) · CE03 (1) · CE07 (1) · CE08 (1) · CE09 (1) · CE10 (1) · CE11 (1) · CE12 (2) · CE27 (1) · CE28 (1) · CE31 (1) · CE41 (1)
Requires:
None (20)
Video:
None (13) · 312195823 (1) · 383260904 (1) · 390961231 (1) · 407614711 (1) · 443291013 (1) · 526149198 (1) · 641804199 (1)
DocVersion:
None (1) · 1.0.1 (1) · 1.1.1 (1) · v 1.0.0 (2) · V 1.0.1 (1) · V 1.0.2 (2) · V 1.0.8 (1) · v 1.1.1 (2) · v 1.1.3 (2) · V 1.1.4 (2) · v 2.0.0 (1) · v 2.2.1 (1) · v1.0.0 (1) · ver 1.0.5 (1) · version 1.1.4 (1)

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