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SMART Meta > Title :
Genesys Agent Assist with Google Contact Center AI or
Genesys Proactive Chat for Customer Service or
Genesys Shift Bidding
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Empower employees to influence their schedules (1) ·
Improve customer conversions by proactively offering chat (1) ·
Monitor customer and agent conversations to provide the agent with timely prompts and additional information (1) ·
stomer and agent conversations to provide the agent with timely prompts and additional information (1)
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