Drilldown: SMART Meta

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SMART Meta > Title : Genesys Agent Assist with Google Contact Center AI or Genesys Personalized Routing with Callback or Genesys Proactive Chat for Customer Service

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ID:
CE24 (1) · CE43 (1) · EE05 (1) · EE06 (1)
Title: (Click arrow to add another value)
Subtitle:
Improve customer conversions by proactively offering chat (1) · Monitor customer and agent conversations to provide the agent with timely prompts and additional information (1) · Route voice interactions to the best skilled resource with personalization and callback option (1) · stomer and agent conversations to provide the agent with timely prompts and additional information (1)
SolutionCategory:
Customer Engagement (2) · Employee Engagement (2)
Solution:
Digital (1) · Inbound (1) · Workforce Engagement (2)

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