Drilldown: SMART Meta

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SMART Meta > Subtitle : Improve employee performance with quality management or Monitor customer and agent conversations to provide the agent with timely prompts and additional information or Monitor customer behavior on your website to enable proactive engagement

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ID:
CE23 (1) · EE05 (1) · EE09 (1) · WF06 (1)
Title:
Genesys Agent Assist with Google Contact Center AI (1) · Genesys Quality Management (2) · Genesys Web Monitor (1)
Subtitle: (Click arrow to add another value)
SolutionCategory:
None (1) · Customer Engagement (1) · Employee Engagement (2)
Solution:
Digital (1) · Workforce Engagement (3)

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