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SMART Meta > Subtitle
:
Enrich, prioritize and distribute missed conversion opportunities
or
Monitor customer and agent conversations to provide the agent with timely prompts and additional information
or
Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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