Drilldown: SMART Meta

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SMART Meta > Subtitle : Empower employees with self-administration of their schedule or Monitor customer and agent conversations to provide the agent with timely prompts and additional information or Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement.

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ID:
EE05 (1) · EE10-A (1) · EE10-B (1) · EE10-C (1) · EE10-D (1) · WE02 (1)
Title:
Genesys Agent Assist with Google Contact Center AI (1) · Genesys Employee Schedule Preferences (4) · Resource Management (1)
Subtitle: (Click arrow to add another value)
SolutionCategory:
Employee Engagement (6)
Solution:
Workforce Engagement (6)

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