Drilldown: SMART Meta

Choose a table:

: Automate skills assessment of employees, contractors and teams. Improve capability by training, coaching and certifications.

or Offer callback to queuing callers

or Optimize employee utilization and operational effectiveness by forecasting and scheduling for all omnichannel interactions while empowering staff through various scheduling techniques and empower employees with self-administration of their schedule.

Use the filters below to narrow your results.

CE03 (1) · EE33 (1) · WF01 (1)

Genesys Callback (1) · Genesys Forecasting and Scheduling (1) · Genesys Skills Development and Assessment (1)

None (2) · Customer Engagement (1)

Inbound (1) · Workforce Engagement (2)

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