Drilldown: SMART Meta

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SMART Meta > SolutionCategory: Customer Engagement & Solution : Marketing or Self-Service and Automation

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ID:
CE07 (1) · CE08 (1) · CE09 (1) · CE10 (1) · CE28 (1) · CE31 (1) · CE40 (1) · CE41 (1)
Title:
Genesys Bots with Amazon Lex (1) · Genesys Chatbots (1) · Genesys Customer Authentication (1) · Genesys IVR Personalization (1) · Genesys Knowledge Management (1) · Genesys Multimodal IVR (1) · Genesys Voice Payment (1) · Genesys Voicebots (1)
Subtitle:
Capture payments in your IVR (1) · Identify and verify customers in your IVR (1) · Increase self-service by personalizing your IVR (1) · Offer FAQs to customers and a knowledge library to employees (1) · Present your customers with a visual way to complete or complement voice interactions (1) · Use Amazon Lex to provide natural language understanding in your IVR (1) · Use chatbots to automate customer conversations and seamlessly hand over to a chat agent when needed. (1) · Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed. (1)
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