Drilldown: SMART Meta

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SMART Meta > SolutionCategory: Business Optimization & Solution: Inbound

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ID:
BO06 (1) · BO07 (1)
Title:
Genesys KPI Insights (1) · Genesys Predictive Routing for Customer Service (1)
Subtitle:
Monitor and analyze interaction data to detect addressable service level anomalies (1) · Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1)
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