Drilldown: SMART Meta

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SMART Meta > Solution: Inbound

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ID:
BO06 (1) · BO07 (1) · CE01 (1) · CE02 (1) · CE03 (1) · CE04 (1) · CE05 (1) · CE21 (1) · CE26 (1) · CE30 (1) · CE43 (1) · SL06 (1)
Title:
Genesys Call Routing (1) · Genesys Callback (1) · Genesys Click-to-Call (1) · Genesys KPI Insights (1) · Genesys Personalized Routing (1) · Genesys Personalized Routing with Callback (1) · Genesys Predictive Routing for Customer Service (1) · Genesys Predictive Routing for Sales (1) · Genesys Preferred Agent Routing (1) · Genesys Proactive Assist (1) · Genesys Routing for Branch Offices (1) · Genesys Skype for Business (1)
Subtitle:
Apply personalized routing to voice interactions (1) · Centralize routing of calls for branch office, point of sale, or any location (1) · Enable click-to-call from your website or app to improve service and conversions (1) · Engage across the broader enterprise using Skype for Business instant messaging (1) · Identify and route repeat contacts across channels (1) · Monitor and analyze interaction data to detect addressable service level anomalies (1) · Offer callback to queuing callers (1) · Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1) · Place revenue generation at the center of your routing decisions by using AI to match each customer opportunity with the best agent (1) · Reach out to website users through multiple channels to offer help (1) · Route voice interactions to the best skilled resource (1) · Route voice interactions to the best skilled resource with personalization and callback option (1)
SolutionCategory:
Business Optimization (2) · Customer Engagement (9) · Sales (1)
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