Drilldown: SMART Benefits

None · Improved Customer Experience · Increased Revenue · Improved Employee Utilization · Reduced Handle Time · Improved First Contact Resolution · Reduced Employee Attrition · Reduced Penalties and Fines · Reduced Administration Costs · Reduced Volume of Interactions · Reduced Customer Churn · Improved Net Promoter Score · Reduced Deployment Costs · Reduced Overtime Costs · Reduced Interaction Abandonment · Improved Agent Competency · Improved Employee Productivity · Improved Insights and Visibility · Reduced Interaction Transfers · Improved Conversion Rates · Improved Employee Satisfaction · Reduced Transfers · Improved Containment Rate · Increased Response Rates · Reduced IT Operational Costs · Improved Employee Occupancy · Improved Employee Attrition Rate · Other

None · Improved Customer Experience · Improved First Contact Resolution · Reduced Handle Time · Improved Employee Utilization · Reduced Administration Costs · Increased Revenue · Reduced Penalties and Fines · Improved Agent Competency · Improved Containment Rate · Reduced Employee Attrition · Reduced Interaction Abandonment · Improved Employee Satisfaction · Reduced IT Operational Costs · Reduced Volume of Interactions · Improved Conversion Rates · Reduced Transfers · Reduced Deployment Costs · Improved Insights and Visibility · Improved Employee Productivity · Reduced Interaction Transfers · Reduced Customer Churn · Reduced Overtime Costs · Increased Response Rates · Improved Employee Occupancy · Increased Contact Rate · Improved Agent Adherence · Improved Net Promoter Score · Improved Employee Attrition Rate · Other