Drilldown: HIW

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HIW > Standalone: Yes & Application : Agent Workspace, Agent Setup, Designer or None

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featurename:
Chat (2) · Intelligent Workload Distribution (2) · Voice (2) · Widgets (2)
productshort:
Draft:PEC-Chat (1) · Draft:PEC-IWD (1) · Draft:PEC-Voice (1) · Draft:WID (1) · PEC-Chat (1) · PEC-IWD (1) · PEC-Voice (1) · WID (1)
ComingSoon:
No (8)
Role:
Administrator (2) · Administrator, Agent, Supervisor (4) · Developer (2)
DisplayName:
How Chat works (2) · How Intelligent Workload Distribution works (2) · How Voice works (2) · How Widgets works (2)
TocName:
How Chat works (2) · How IWD works (2) · How voice works (2) · How Widgets works (2)
Dimension:
None (8)
Product:
Chat (2) · Intelligent Workload Distribution (2) · Voice (2) · Widgets (2)
Manual:
None (8)
Standalone: (Click arrow to add another value)
Application: (Click arrow to add another value)
UseCase:
None (4) · BO02, BO03 (2) · CE01, CE02, CE03 (2)
Platform:
GenesysEngage-cloud (8)

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