Drilldown: HIW

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HIW > Application : Agent Workspace or CX Contact or Recording or None

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featurename:
Co-browse (2) · Intelligent Workload Distribution (2) · Outbound (2) · Recording, Quality Management and Speech Analytics (2) · Widgets (2)
productshort:
Draft:PEC-COB (1) · Draft:PEC-IWD (1) · Draft:PEC-OU (1) · Draft:PEC-REC (1) · Draft:WID (1) · PEC-COB (1) · PEC-IWD (1) · PEC-OU (1) · PEC-REC (1) · WID (1)
ComingSoon:
No (10)
Role:
Administrator (4) · Administrator, Agent, Developer (2) · Administrator, Developer (2) · Developer (2)
DisplayName:
How Co-browse works (2) · How Intelligent Workload Distribution works (2) · How Outbound works (2) · How Recording, Quality Management and Speech Analytics works (2) · How Widgets works (2)
TocName:
None (2) · Co-browse (2) · How IWD works (2) · How Recording, Quality Management and Speech Analytics works (2) · How Widgets works (2)
Dimension:
None (10)
Product:
Co-Browse (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Intelligent Workload Distribution (2) · Outbound (CX Contact) (2) · Widgets (2)
Manual:
None (10)
Standalone:
Yes (10)
Application: (Click arrow to add another value)
UseCase:
None (2) · BO02, BO03 (2) · CE01 (4) · CE27 (2)
Platform:
GenesysEngage-cloud (10)

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