Drilldown: BDSMetric
BDSMetric > UnitOfMeasure :
Agent count or
User or
objects count
& DataSource :
Genesys Info Mart database or
Genesys Info Mart database, Genesys Interaction Recording database
Use the filters below to narrow your results.
Cloud Contact Center Supervisor Seat (1) ·
Digital 1 bundle (2) ·
Digital 2 bundle (2) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys Inbound Voice (1) ·
Genesys Social Media Engagement (1) ·
Genesys Task Routing (1) ·
Gplus Workforce Management (Gplus WFM) (1) ·
Intelligent Workload Distribution (IWD) (2) ·
Outbound Campaign Transactions (2) ·
Outbound Contact (1) ·
Outbound Voice with CX Contact Interaction (1) ·
Supervisor and other non-agent personnel - access and metering (1) ·
Task routing (2) ·
Voice 1 bundle (2) ·
Voice 2 bundle (2) ·
Workforce Optimization (WFO) 1A bundle (1)
Cloud Contact Center Supervisor Seat (1) ·
Digital 1 (2) ·
Digital 2 (2) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys Inbound Voice (1) ·
Genesys Social Media Engagement (1) ·
Genesys Task Routing (1) ·
Gplus Workforce Management (1) ·
Intelligent Workload Distribution (2) ·
Outbound campaign transactions (2) ·
Outbound Contact (1) ·
Outbound Voice with CX Contact Interaction (1) ·
Supervisor access and metering (1) ·
Task routing (2) ·
Voice 1 (2) ·
Voice 2 (2) ·
Workforce Optimization 1A (1)
None (1) ·
bundle_digital_one (2) ·
bundle_digital_two (2) ·
bundle_voice_one (2) ·
bundle_voice_two (2) ·
bundle_wfo_1a (1) ·
cx_contact_interactions (2) ·
gtr_interactions (2) ·
seats_CIM (1) ·
seats_cobrowse (1) ·
seats_gplus_wfm (1) ·
seats_inbound_voice (1) ·
seats_outbound (1) ·
seats_social (1) ·
seats_supervisor (1) ·
seats_third_party (1) ·
TBD (3)
None (1) ·
One global instance of Genesys Info Mart database for each tenant (2) ·
One global instance of Genesys Info Mart database for each tenant. (8) ·
One global instance of Genesys Info Mart database per tenant. (5) ·
One global instance of Genesys Info Mart database, per tenant. (2) ·
One global instance of Genesys Info Mart database, per tenant. (1) ·
TBD (6)
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.Showing below up to 25 results in range #1 to #25.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:BDS/Current/User/CloudCCSupervisorSeat
- Draft:BDS/Current/User/Digital1
- Draft:BDS/Current/User/Digital2
- Draft:BDS/Current/User/GenesysCIMPlatform
- Draft:BDS/Current/User/GenesysCobrowse
- Draft:BDS/Current/User/GenesysInboundVoice
- Draft:BDS/Current/User/GenesysSocialEngagement
- Draft:BDS/Current/User/GenesysTaskRouting
- Draft:BDS/Current/User/IWD
D cont.
- Draft:BDS/Current/User/OC
- Draft:BDS/Current/User/OutbndVcWithCXContactIxn
- Draft:BDS/Current/User/OutboundContact
- Draft:BDS/Current/User/TaskRouting
- Draft:BDS/Current/User/Voice1
- Draft:BDS/Current/User/Voice2
- Draft:System/Current/GenesysChoice/Digital1
- Draft:System/Current/GenesysChoice/Digital2
- Draft:System/Current/GenesysChoice/GplusWFM
D cont.
- Draft:System/Current/GenesysChoice/IWD
- Draft:System/Current/GenesysChoice/OC
- Draft:System/Current/GenesysChoice/SupervisorMetering
- Draft:System/Current/GenesysChoice/TaskRouting
- Draft:System/Current/GenesysChoice/Voice1
- Draft:System/Current/GenesysChoice/Voice2
- Draft:System/Current/GenesysChoice/WFO1A