Drilldown: BDSMetric

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BDSMetric

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Role:
DisplayName:
Voice 1 bundle (3) · Outbound Campaign Transactions (3) · Task routing (3) · Intelligent Workload Distribution (IWD) (3) · Voice 2 bundle (3) · Voicemail (3) · Digital 2 bundle (3) · IVR (3) · ASR/TTS (3) · WFO (2) · Workforce Optimization (WFO) 1A bundle (2) · Workforce Optimization (WFO) 1B bundle (2) · Gplus Workforce Management (Gplus WFM) (2) · Workforce Optimization (WFO) 2 bundle (2) · Digital 1 bundle (2)
Other values:
TocName:
IVR (3) · Outbound campaign transactions (3) · Intelligent Workload Distribution (3) · Task routing (3) · Voice 1 (3) · Voice 2 (3) · Digital 2 (3) · Voicemail (3) · WFO (3) · ASR/TTS (3) · Digital 1 (2) · Workforce Optimization 1A (2) · Workforce Optimization 1B (2) · Gplus Workforce Management (2) · Workforce Optimization 2 (2)
Other values:
Dimension:
UseCase:
MetricName:
TBD (9) · cx_contact_interactions (3) · bundle_voice_one (3) · bundle_voice_two (3) · bundle_digital_two (3) · seats_third_party (3) · gvp_minutes (3) · gvp_asr_minutes, gvp_tts_minutes (3) · gtr_interactions (3) · bundle_digital_one (2) · seats_gplus_wfm (2) · voicemail_boxes_gim (2) · bundle_wfo_2 (2) · bundle_wfo_1b (2) · bundle_wfo_1a (2)
Other values:
DeploymentModel:
None (1) · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (4) · Instance of Configuration Server per tenant. (1) · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. (3) · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. (1) · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. (1) · One global instance of Configuration Server DB for each tenant. (2) · One global instance of Genesys Info Mart database for each tenant (4) · One global instance of Genesys Info Mart database for each tenant. (17) · One global instance of Genesys Info Mart database for each tenant.|- (1) · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) · One global instance of Genesys Info Mart database per tenant. (9) · One global instance of Genesys Info Mart database, per tenant (1) · One global instance of Genesys Info Mart database, per tenant. (10) · One global instance of Genesys Info Mart database, per tenant.
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.
(1)
· One global instance of Genesys Info Mart DB per tenant. (1) · One global instance of Genesys WFM ETL database for each tenant (2) · TBD (12)
IsChoice:

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