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Article > Standalone: Yes & Product : Billing Data Service or Genesys Predictive Routing or Genesys Recording, Quality Management, and Speech Analytics or Intelligent Workload Distribution or Routing and Designer

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Draft:PE-GPR (1) · Draft:PEC-IWD (5) · Draft:PEC-REC (1) · Draft:PEC-ROU (1) · PE-GPR (1) · PEC-IWD (4) · PEC-REC (1) · PEC-ROU (1)
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ComingSoon:
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How Intelligent Workload Distribution works (2) · How Predictive Routing works (2) · How Recording, Quality Management and Speech Analytics works (2) · How Routing works (2) · Integrate IWD with Genesys Workforce Management (WFM) (2) · Lucene query syntax (2) · Set up Email (1) · View, edit, and create Genesys Multicloud CX Email boxes (2)
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How IWD works (2) · How Predictive Routing works (2) · How Recording, Quality Management and Speech Analytics works (2) · How routing works (2) · Integrate IWD with WFM (2) · IWD Queries (2) · Set up Email (1) · View, edit, and create Genesys Multicloud CX email boxes (2)
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None (5) · Agent Setup, Platform Administration (2) · Designer (2) · GPR Core Platform (2) · intelligent Workload Distribution (2) · Recording (2)
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