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Article > Standalone: Yes & Manual : Administrator or PDMCXGIM or VMEventsandModels

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Draft:PEC-IWD (5) · Draft:PEC-REP (170) · Draft:VM (13) · PEC-IWD (3) · VM (12)
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Working with queues (2) · Handling user data (2) · Releasing calls (2) · Predictive dialing (2) · Monitoring calls (2) · Lucene query syntax (2) · Holding, transferring, and conferencing (2) · Integrate IWD with Genesys Workforce Management (WFM) (2) · View, edit, and create Genesys Multicloud CX Email boxes (2) · Event attributes (2) · Call treatment events (2) · Agent state and DN events (2) · Basic call models (2) · Call routing events (2) · Call handling and transfer/conference events (2)
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