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Article > Role :
Administrator or
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Intelligent Workload Distribution or
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Voice Microservices
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Feature support and known limitations (1) ·
How Intelligent Workload Distribution works (2) ·
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Integrate IWD with Genesys Workforce Management (WFM) (2) ·
Lucene query syntax (2) ·
Provision IWD (2) ·
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Set up IWD (1)
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