Drilldown: Article

None (10) · No (73) · Yes (2)

Draft:AS (1) · Draft:GPR (23) · Draft:PEC-Admin (5) · Draft:PEC-Dev (14) · Draft:PEC-DevC (1) · Draft:PEC-Developer (20) · Draft:PEC-REP (1) · Draft:SF (7) · Draft:WFM (3) · GASN (1) · PE-GPR (1) · PEC-Developer (8)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (41) · No (44)

None (79) · Administrator (5) · Administrator, Supervisor (1)

Media namespace (5) · System namespace (5) · Voice namespace (5) · Configuration namespace (4) · Interaction namespace (4) · Email namespace (4) · Agent namespace (4) · Developer Sandbox (3) · Service Client API (3) · Developer Console (2) · Genesys Multicloud CX APIs (2)

Other values: ; Activity History Agent Details Activity Report All About Voice Appendix: Supported Encodings Click-to-Dial Collaboration Configuring SSO Database Maintenance Deploy the URS Strategy Subroutines Developing with the Service Client API Digital Gplus Adapter for Salesforce Lightning (v9) GPR Glossary Terms (Internal Use-Not for Publication) Handling Personally Identifiable Information in Compliance with General Data Protection Regulation (EU) How Does GPR Score Agents? How to handle a workitem Inbound Install and Configure Predictive Routing Integrate with Genesys Routing Integrating Gplus Adapter Migrating to Gplus Adapter (v9) Monitor predictor feature coverage Omnichannel Desktop Operations: Updating, Maintenance, Logging, Troubleshooting R—AI Core Services Monitoring and Logging R--Agent State Connector Monitoring and Logging R--Deploy Agent State Connector R--Deploy AI Core Services on a Single Host R--Deploy in High Availability Environments R--Deploying the Composer Subroutines R--Quick Start R--System Requirements and Interoperability Routing Routing Scenarios Using GPR R—Introduction to Key Third-Party Software R—Start and Stop All GPR Components Screen Pop Sizing Guide Strategy Subroutines Monitoring and Logging System Requirements, Pre-Requisites, and Planning Using Copy and Paste Format for Statistics Using the Developer Console WFM Configuration Objects WFM Policy Objects

Media namespace (5) · Voice namespace (5) · System namespace (5) · Email namespace (4) · Agent namespace (4) · Interaction namespace (4) · Configuration namespace (4) · Service Client API (3) · None (3) · Developer Console (2) · Developer Sandbox (2)

Other values: ; Activity History Agent Details Activity Report Appendix: Supported Encodings Click-to-Dial Collaboration Configuring SSO Database Maintenance Deploy the URS Strategy Subroutines Developing with the Service Client API Digital Genesys Multicloud CX APIs Gplus Adapter for Salesforce Lightning (v9) GPR Glossary Terms (Internal Use-Not for Publication) Handling Personally Identifiable Information in Compliance with General Data Protection Regulation (EU) How Does GPR Score Agents? How to handle a workitem Inbound Install and Configure Predictive Routing Integrate with Genesys Routing Integrating Gplus Adapter Migrating to Gplus Adapter (v9) Monitor predictor feature coverage Omnichannel Desktop Operations: Updating, Maintenance, Logging, Troubleshooting R—AI Core Services Monitoring and Logging R--Agent State Connector Monitoring and Logging R--Deploy Agent State Connector R--Deploy AI Core Services on a Single Host R--Deploy in High Availability Environments R--Deploying the Composer Subroutines R--Quick Start R--System Requirements and Interoperability Routing Routing Scenarios Using GPR R—Introduction to Key Third-Party Software R—Start and Stop All GPR Components Screen Pop Sizing Guide Strategy Subroutines Monitoring and Logging System Requirements, Pre-Requisites, and Planning Using Copy and Paste Format for Statistics Voice WFM Configuration Objects WFM Policy Objects

None (85)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (2) · Admin (6) · Administrator (25) · Agent (1) · Deployment (23) · DevConsole (1) · Developer (1) · Help (1) · RPRT (1) · SCAPI (24)

None (80) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Reporting, Reporting GCXI (1)

None (85)

None (85)